✨ THE UPSCALE EXPERIENCE & STUDIO ETIQUETTE ✨
Appointment Request
We are excited to welcome you to Upscale Nail Studio, your premier sanctuary in North Vancouver, where medical-grade hygiene meets genuine artistry. To ensure a seamless, tranquil, and world-class experience for every guest, we kindly ask that you review our nail salon appointment policies below.
RESERVATIONS & THE PRIORITY WAITLIST
We are honored to be a 4-time "Best in Class" winner (2022-2026) with over 3,000+ 5-star reviews.
We are committed to maintaining these high standards for every Ritual we perform. As a high-demand nail salon, we manage our schedule meticulously to provide unhurried, dedicated care to every client.
Seamless Booking:
Enjoy easy 24/7 booking through our Fresha app.
VIP Waiting List: If your preferred time is unavailable, please join our online waiting list. We monitor this in real-time to accommodate our valued guests as soon as a slot opens.
Confirmation Protocol:
To respect both our technicians’ time and guests on our waiting list, we honor confirmed appointments only. Unconfirmed slots will be released to our waiting list 12 hours prior to the service.
Arrive & Unwind: We recommend arriving 5 minutes early to settle in, choose your polish, and begin your relaxation.
RESPECTING OUR ARTISTS (CANCELLATION POLICY)
Our talented technicians at Upscale Nail Studio dedicate their specialized skills to each reserved time slot. Because we maintain strict hospital-level sterilization protocols between every guest, last-minute changes significantly impact our team.
12+ Hours Notice: We understand life happens! You may reschedule or cancel online with no fee up to 12 hours before your visit.
Within 12 Hours: A 50% service fee applies to support our artists for their reserved time.
No-Shows: Missed appointments without notice will be charged the full service amount. We appreciate your support in keeping Upscale a sustainable home for professional artists.
PAYMENT & FEES
The "Pay-Later" Experience: Relax and enjoy your full transformation; payment is processed after your service is complete.
Transaction Transparency: A $2.69 terminal processing fee applies to all card payments. To avoid this fee, we are happy to accept alternative payment methods.
Taxes: All services are subject to 5% GST.
SIGNATURE HOSPITALITY & REFRESHMENTS
Your visit is a restorative retreat. To ensure the highest standards of cleanliness in our medical-grade environment:
Complimentary Menu:
Enjoy our selection of chilled bubbly, premium coffee, organic green or peppermint teas, and sweet treats—always included with our compliments.
Outside Food: To maintain our pristine environment, outside food and drinks are not permitted.
LITTLE DETAILS THAT MATTER
Booking Accuracy:
Precision Timing: Each service is thoughtfully timed for perfection. If you desire nail art or extra add-ons, please book these ahead so we can dedicate the proper time to your vision. Each Ritual is precisely timed for perfection. If you have reserved the wrong service, or if you need a removal or any additional add-ons, please contact us immediately at (778) 507-0456. To respect every guest's time, we cannot accommodate unscheduled changes on the day of your visit.
The Hygiene Gift: Because your health is personal, we never reuse porous tools. Your professional nail file and buffer are yours to take home as a gift after your service.
Thank you for choosing Upscale Nail Studio—we can’t wait to make your day extra special! 💅✨
Questions? Our Reception Team is here to help: (778) 507-0456
With love, Your Upscale Nail Studio Family
Meet the Team Behind North Vancouver's Award-Winning
Bundle & Save Packages! Whether for a gathering or self-care, we offer tailored packages for all your beauty needs.
✨ Nails: Luxurious treatments to glam up your holiday look.
🌟 Facial, Lash & Brow: Illuminate your beauty and enhance your eyes.
🌿 Waxing & Threading: Smooth, flawless skin for a polished look.
💆 Massage: Relax and unwind with our soothing options